Salesforce Named a Leader in CRM Suites by Independent Research Firm

SAN FRANCISCO—November 15, 2018—Salesforce [NYSE: CRM], the global leader in CRM, today announced Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: CRM Suites, Q4 2018.

Salesforce received the highest score possible in the category of market presence, as well as the criteria of product strategy, delivery and extensibility ecosystem, sales force automation (SFA), marketing automation, customer service, field service and customer journey support. In the report, Forrester describes Salesforce as “a foundation for smarter engagement on a broader scale.”

“Customer expectations have never been higher—to succeed, companies must put them at the center of their business,” said Mike Rosenbaum, EVP, Product, Salesforce. “By leveraging the power of Einstein and Lightning, Salesforce empowers businesses of all sizes to accelerate their digital transformations and deliver connected customer experiences.”

Since its founding, Salesforce has been a pioneer and leader in enterprise cloud computing. With a relentless commitment to customer success, Salesforce continues to reimagine CRM for today’s digital world through its portfolio of leading products—spanning sales, service, marketing, commerce, communities, analytics and app development—all on a single trusted cloud platform.

Connect with Salesforce

Follow @salesforce on Twitter

Like Salesforce on Facebook at


Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1-800-NO-SOFTWARE.

SOURCE: Salesforce